Return Policy

At IVERLI, we offer free returns and full refunds within 30 days of delivery. If you are not satisfied with your purchase, contact us within this period to request a return.

30-Day Free Returns

You have 30 days from the date you receive your order to request a return. We cover return shipping costs and do not charge restocking, handling, or refund processing fees.

How to Request a Return

Email bentaylsonkirkirs1994@outlook.com with your order number and the items you would like to return. We will provide return instructions and arrange a free return shipping method.

Please contact us before sending any items back so we can ensure your return reaches the correct location.

Preparing Your Return

Pack your items securely to prevent damage during transit. Include the original packaging and any accessories where available.

If a product has been opened or used, please mention this when contacting us so we can provide appropriate instructions. Please do not send leaking or damaged products without first contacting us.

Refunds

Once we receive your return and confirm the returned items, we will issue a full refund for those items to your original payment method. No return shipping costs or processing fees will be deducted.

We will email you when your refund has been issued. The time it takes for the funds to appear in your account depends on your bank or payment provider.

If your refund has not appeared after your provider’s normal processing period, contact us for assistance.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, email us with your order number and a description of the issue. Photos may help us resolve the issue more quickly.

We will arrange a replacement or refund at no additional cost. If a return is needed, we will cover the return shipping.

Exchanges

If you would like a different product, contact us to arrange a free return of your original item within the 30-day return period. You can then place a new order for the product you prefer.

Contact Us

For return or refund assistance, email bentaylsonkirkirs1994@outlook.com.